privacy policy - medistek
We keep your personal information and order details completely secure
At Medistek, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website (medistek.com) or use our medical equipment and homecare services
Core Commitments
Data Protection: We implement robust security measures to safeguard your personal data.
Transparency: We maintain full transparency regarding what information we collect and how it is used.
Your Control: You retain full rights over your personal details and how they are processed
Information We Collect
1. Personal Information
We may collect the following details when you place an inquiry, request a quotation, or order equipment:
Name, email address, and contact number
Delivery address and billing details
Medical equipment requirements and prescription details (where applicable)
Customer communication preferences
2. Usage & Technical Data
When you navigate our website, we automatically collect basic analytics:
IP address, device type, and browser details
Pages visited, session duration, and referral sources
Operating system details and search queries within our store
How We Use Your Information
We process your information strictly for the following legitimate purposes:
Service Delivery: To process orders, deliver medical equipment, and set up rentals at your location.
Customer Support: To answer your inquiries and provide technical assistance via phone or WhatsApp.
Service Improvement: To optimize website performance, streamline custom quotation forms, and enhance customer experience.
Order Communication: To send crucial updates regarding your delivery status or equipment usage.
Legal & Regulatory Compliance: To adhere to local trade, business, and healthcare service regulations.
Information Sharing & Disclosure
We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data under the following circumstances:
Logistics Partners: Trusted delivery and dispatch teams who assist in delivering your equipment.
Service Providers: Technical providers assisting in our website operations, form management, and hosting infrastructure.
Legal Requirements: When required by applicable law, court order, or governmental regulations.
Business Transfers: In the event of a structural reorganization, business transfer, or asset sale.
Data Security
We implement rigorous technical and administrative safeguards to secure your data:
Encryption of sensitive information during transit and storage.
Restricted access to customer data on a strict need-to-know basis.
Regular system maintenance and security updates across our hosting environments.
Safe handling protocols for all digital communications and order forms.
Your Privacy Rights
Depending on your local privacy laws, you hold the following rights regarding your personal information:
Access: Request a copy of the personal information stored with us.
Correction: Request updates or corrections to any incomplete or inaccurate data.
Deletion: Request the deletion of your personal records (subject to mandatory record-keeping requirements).
Restriction & Objection: Request limitations on specific types of data processing.
To exercise any of these rights, simply reach out to our team via our contact channels below.
Cookies & Analytics
medistek.com uses standard cookies and tracking scripts to:
Save your user preferences and active session settings.
Analyze user traffic patterns to improve web layout and navigation.
Ensure seamless operation of quotation forms and interactive site elements.
You can disable or manage cookies directly through your browser settings at any time.
Data Retention
We retain your personal information only for as long as necessary to fulfill service delivery, process rentals, and comply with standard statutory and commercial record-keeping obligations. Once data is no longer required, it is securely purged or anonymized.
Children's Privacy
Our products and website services are intended for adult caregivers, medical professionals, and general consumers. We do not knowingly collect information from children under 13 years of age.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in operational practices or legal requirements. Updated policies will be posted directly to this page with an updated effective date.
Contact Us
Brand: Medistek
Website: medistek.com
Email: contact@medistek.com
Phone / WhatsApp: +92 3116688379
Location: Karachi, Pakistan
Last Updated: November 2026
